Frag Lab guarantees our corals for 7 days including the day of delivery.
Our corals are healthy and happy when shipped out. We have close to a 99% success rate when shipping corals with our packing techniques! If for some reason your order (or individual coral) does not survive the trip you will receive a credit towards another order. To qualify for the 7 day guarantee you must take a pic of the coral in the tank on the day of delivery and the dead coral after and email those pics to us! Do not throw away any corals, as we may ask you for further photos of the corals.
This credit will be valid for 6 months. There is no refund on shipping charges under any circumstances. Canceled orders or coupon errors will be refunded, please allow 1-2 weeks for this to appear on your billing statement. All purchases assume the customer has intermediate to advanced reefing experience. We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). Please ask if you are unsure, we are here to help! In some rare cases your credit may depend on pictures of the expired coral, or we may request coral skeletons be sent back to us. Charge backs for the entire shipment including shipping with out contacting us via email are illegal and will be prosecuted for fraud. We can only ship to the billing address and to the cardholder. We may ask to allow 2-3 weeks for stressed or damaged corals to be evaluated for DOA. Many corals bounce back and begin to quickly recover from shipping stress Free ship frag pack DOA’s will be issued store credit, which will be the discounted price in the pack. If possible we will ship replacement coral with another order.
If you have any problems whatsoever, please address concerns via the Contact Us form on our website or a phone call. We will respond within 24-48 hours.
All shipments are shipped using FedEx Priority Next Day Air. Most shipments will arrive on or before 10:30 am. Some rural areas have a delivery commitment time of 12:30 or as late as 4:30 pm, please email us if you have any questions. Next day air shipments are not “guaranteed” to arrive on time. No refunds or credits will be given for shipping under any circumstances!
Note: Shipping is to billing address ONLY unless other arrangements are made via email.
Our prized coral specimens and frags are shipped with heavy duty bags to prevent leaks, styrofoam boxes with cardboard shells, with heat or cold packs depending on environmental conditions.
FedEx ships next day Monday through Thursday. We do not offer or recommend Saturday shipping. If your order is late for Saturday delivery, you will not receive the corals until Monday. There is a higher rate of late shipments for Saturday delivery.
We currently do not ship any products (live or dry goods) outside of the 48 continental United States. Live stony coral exports require CITES paperwork and extra expenses which make the process too expensive and time consuming for small shipments.
Coral flat rate shipping:
Domestic US - $0-$250 - $45
$250 and up - Free
South East - FL, AL, SC, TN - $0 - $250 = $30 (Minimum Order $100)
$225 and up - Free
Georgia - $0-$190 - $20 (Minimum Order $100)
$190 and up - Free
You may pickup at either the Suwanee, or Jefferson locations. You will automatically be charged sales tax for this shipping option. Please contact us to schedule your pickup.
No minimum order amount for local pickup.
Livestock shipping dates must be scheduled with Frag Lab Corals, we do not ship anything live unannounced or unscheduled. You will receive a tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability, please be aware that we are not liable for shipping delays to your busy schedule! We highly encourage you to take delivery via your local FedEx facility! You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expenses due to unforeseen shipping delays and consequences, the person/persons is responsible.
All corals on the site are either quarantined or healed for a minimum of 2 weeks before shipping. Occasionally a coral will need to be cut upon ordering, and need time to heal after being cut, so please allow 2-7 days after ordering to ship. We will advise if we feel the coral needs more time before shipping.
We will call or email to arrange to shipping 24 to 48 hours after orders are placed. Please include requested ship dates in your order notes, and we will do our best to work with you. Don’t hesitate to call to discuss ship dates and the status of your order. All orders must ship within 2 weeks of order date. If you cannot accept a delivery during thing time please contact us! At your request, your order can be cancelled and refunded anytime during the shipping window of 2 weeks. After 2 weeks you can still cancel an order and you will be issued a store credit, valid for 1 year.
Frag Lab Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. You will receive a tracking # email from FedEx confirming your order has shipped. If you do not receive an email by the night before your order is to ship, please call or email us to confirm the shipment date.
Please note we do not ship right before and during major holidays (Thanksgiving, Christmas, New Years, and July 4th). The risk to live coral shipments is simply too high, due to the increases in overnight shipping at these times. We do not ship the week before Christmas, or the span from Christmas to New Year's Day.
Thank you again for visiting our site and we hope you enjoy your purchase!